Terms and conditions
Terms and conditions of the online store and ordering
Version 3.0
General information
The necessary delivery information will be asked when purchasing with an ordering form. You can also sign up for a newsletter to get information about new products and special offers.
Customer information is not used for purposes other than order processing, delivering and possible return and warranty processes. Customer information is treated confidentially and in accordance with Finnish and EU laws. Companies involved in payment transmission and in administration of the online store are professional actors and take care of information security. In addition, we do not handle or store credit card information related to payment transmission.
Parties of the contract
Vendor: Rallybaron Oy, business ID and VAT: FI24479095
Customer: Consumer or company using the online store
Terms of sale
Vendor sells products of the online store to consumers and companies within Finland and the EU. Customers must be at least 18 years old at the time of ordering. Prices of orders, value added tax and other terms and conditions Products are ordered via the internet at www.rallybaron.fi via the shopping cart. All orders will be confirmed to Customer by an e-mail, stating the order delivery time, price, delivery costs, as well as the ordered products. Confirming the order requires disclosure of the e-mail address when ordering. Customer must agree the current terms and conditions before each and every order. Product pricing information tells if VAT is included in the price and the amount of it.
We reserve the right to price and terms of delivery changes.
Payment terms and ownership
Order is delivered in exchange for advance payment. With Klarna-Checkout you can pay via your e-bank or with your credit card. There's an extra 3% payment fee added to the sum of the order for using Klanra-Checkout payment method. Payment term is 14 days starting from the date stated in the invoice. The amount of late payment interest is judged by Finnish interest act, starting from the due date. Notices against the invoice must be submitted within seven (7) days starting from the invoice date. Ownership of the order and the products included in it moves to Customer after the total price at its fullness has been payed to Vendor.
Terms of delivery
Products of the order which are in stock will be delivered in five (5) working days at the latest within Finland and within the EU in ten (10) working days after receiving the order confirmation. Shipping and handling costs are based on the weight of the delivery and they will be charged from Customer. Vendor chooses the delivery company. You can select Quick Delivery service as an additional charge of € 40 VAT 0% per each order. Vendor is responsible for the possible damage happened or disappearing of the product during shipping until it is delivered to the address given by the customer.
Delivery delays partly or fully
Vendor is obliged to notify Customer via e-mail immediately after getting delay information. The notification explains the reason for the delay and tells the new estimated date of delivery of the product(s). If Customer wants to cancel the order because of a delay, Customer must file a complaint in seven (7) days after getting the delay notification. When seven days have passed Customer no longer has the right to cancel their order. No compensations are paid to Customer for delivery delays.
Delivery return terms
Private customers have a legal right according to the consumer protection law of Finland to exchange products or return your order within 14 days of receiving the order. The right to return is only applicable to unopened, unused, like-new re-sellable products in their original packaging. Returns are settled case-specifically in advance by contacting Vendor's e-mail. Contact information can be found on our web site. EU-area private customers' and all company customers' deliveries cannot be returned. We also do not accept returns from Finnish individuals if the date of dispatch has been passed more than 21 days. Once we have received and accepted the returned products, we will send confirmation of this to the customer's e-mail. After that the sale price will be refunded to a euro area IBAN bank account. Only the purchase value of products can be refunded without freight, shipping and return costs. If Customer payed with a credit card the payment will be refunded to that card. If you paid using Klarna the refund is payed to Klarna invoice or account. If the returned product(s) are not in like-new condition, the purchase price of the products will not be refunded to Customer. The possible return of the product happens at Customer's own expense or it is taken into account in the refund sum if the Customer sends the product back without paying the delivery charges, making the Vendor to pay for the delivery.
Transport delays and damage or wrong product
If Customer suspects that a shipment is lost or damaged during transportation or the customer has received a wrong product, Customer must immediately report the error to the Vendor customer service e-mail. Contact information can be found on our web site. Customer's notification of wrong delivery or a defective product must be made within 14 days of receiving the product. Damage to the product(s) does not justify the refusal of its receipt and does not justify the cancellation of the trade without a written approval from the Vendor made in advance. The maximum amount of compensation is the purchase price of the product(s).
Warranty
Car tuning parts and tuning products don't have a warranty.
Other products sold are covered by manufacturer's warranty. Vendor is not responsible for the implementation of the terms of the warranty granted by the manufacturer. Warranty starts from the dispatching day or the date when the product is received. The warranty covers the material or manufacturing defects occurred in the product, but no breakage due to use of the product. Vendor will either repair or replace it with a new equivalent product after the customer delivers the defective product to the Vendor and proves the date of purchase by invoice, receipt, or by another written document. However, Customer is not entitled to demand a new delivery if there has been a change that has fundamentally changed the relationship between the obligations originally agreed. The maximum amount of compensation is the purchase price of the product(s).
Indirect damage
Vendor is not responsible for any indirect damage or expenses caused by the trade, delivery or its incorrect information.
Notifications
Sender of the notifications and messages is responsible to make sure that they reach the other party of the contract.
Settlement of disagreements
Unless there's an agreement made in a written form between the contract parties, disagreements between the parties are settled in Finland and in the Tuusula District Court.